Finding ·
Retirement homes — Ontario
 ·
November 11, 2026

Chartwell and Amica are named far more often than any other Ontario retirement operator

Chartwell has the highest share (49.7 of 100) across 144 answers from ChatGPT, Gemini and Google AI Mode in the first reading, November 2026; 347 of 417 eligible operators were never named.

Captured 6–8 November 2026 (UTC), runs 1–3

Evidence

In the first reading of the Retirement homes · Ontario ranking, the three operators with the highest share were:

  1. Chartwell: 49.7, named in 102 of 144 answers
  2. Amica: 49.2, named in 100 of 144 answers
  3. Verve Senior Living: 19.6, named in 49 of 144 answers
  • 347 of 417 eligible operators were never named.
  • 70 operators were named at least once; 23 were named in all three runs.
  • The assistants differ most on Amica: ChatGPT 31.5, Gemini 55.4, Google AI Mode 60.6.

The full order is on the ranking page, and every figure here can be checked in the data files.

How it was measured

Each of 16 questions a buyer would ask was put to ChatGPT, Gemini and Google AI Mode once a day on 6, 7 and 8 November 2026 (UTC), with no account history. A business's share is the position-weighted share of the 144 scored answers that name it, from 0 to 100. Names were matched to the eligible list by a person, and the reading was signed off by a responsible analyst before publication. The eligible list comes from the RHRA Retirement Home Register: 777 licensed homes grouped into operators. See the methodology.

Limits

  • The share measures how often a business is named in AI answers. It does not measure the quality of the business.
  • One reading: three runs inside one capture window. Answers change over time; the next reading will show movement.
  • Answer text and the sources each assistant cited are not published.
  • Scored at operator level: an answer naming the operator or any of its licensed homes counts once for the operator.

Corrections

Riverstone Retirement Communities' 12 Ottawa-area register groupings were joined into one operator at review, 9 November 2026.

Cite this finding

The Trust Index. "Chartwell and Amica are named far more often than any other Ontario retirement operator." Retirement homes · Ontario, November 2026. LittPro Inc. https://thetrustindex.ai/findings/ca-retirement-homes-ontario-2026-11

© 2026 LittPro Inc. This finding and its charts are published under CC BY 4.0. Reuse them freely with credit: "Source: The Trust Index (thetrustindex.ai)" and a link to this page. The method (CC BY-ND 4.0), scoring, data files and the Trust Index™ name are not covered by this licence; see using our findings.

How to use and cite our findingsSee the full method
Trust Index

The Trust Index measures which businesses AI assistants recommend. Published by LittPro Inc. No business can pay to be tested, listed, scored, moved or removed.

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© 2026 LittPro Inc. · Trust Index™ is a trademark of LittPro Inc. · Readings CC BY 4.0 · Methodology CC BY-ND 4.0