RBC is the bank AI assistants name most often in Canada
RBC has the highest share (60.5 of 100) across 144 answers from ChatGPT, Gemini and Google AI Mode in the first reading, November 2026; 20 of 35 eligible banks were never named.
Evidence
In the first reading of the Banks · Canada ranking, the three banks with the highest share were:
- RBC: 60.5, named in 113 of 144 answers
- CIBC: 46.8, named in 121 of 144 answers
- Scotiabank: 41.6, named in 118 of 144 answers
- 20 of 35 eligible banks were never named.
- 15 banks were named at least once; 9 were named in all three runs.
- The assistants differ most on RBC: ChatGPT 43.4, Gemini 68.8, Google AI Mode 69.2.
The full order is on the ranking page, and every figure here can be checked in the data files.
How it was measured
Each of 16 questions a buyer would ask was put to ChatGPT, Gemini and Google AI Mode once a day on 6, 7 and 8 November 2026 (UTC), with no account history. A business's share is the position-weighted share of the 144 scored answers that name it, from 0 to 100. Names were matched to the eligible list by a person, and the reading was signed off by a responsible analyst before publication. The eligible list comes from the OSFI list of regulated banks (Bank Act Schedules I, II and III), filtered to the 35 that offer personal banking directly. See the methodology.
Limits
- The share measures how often a business is named in AI answers. It does not measure the quality of the business.
- One reading: three runs inside one capture window. Answers change over time; the next reading will show movement.
- Answer text and the sources each assistant cited are not published.
Corrections
No corrections since publication.
The Trust Index. "RBC is the bank AI assistants name most often in Canada." Banks · Canada, November 2026. LittPro Inc. https://thetrustindex.ai/findings/ca-banks-canada-2026-11